We are committed to providing you high quality products / services.
In a rare event, if you aren't fully satisfied with the contact lenses received and find it is not 'As described' on our website, you can request an Exchange or Refund within 14 days of receiving the order for the contact lenses.
We allow exchange/refund with the following exceptions:
How to return?
Exchange & Refund Options:
You can do the following types of exchange:
If you don’t wish to exchange your product, you can choose to receive the refund amount of your product in the following ways:
Refund to source
All refunds will be done via bank transfer. Amount will take 1-5 working days to be credited to your bank account.
You must have initiated the exchange/refund process within 14 days from receipt of your product.
No Cash refund will be provided for Cash On Delivery orders
1. What is Eye Solutions Credit?
Eye Solutions credit is an amount issued to customers in lieu of the orders returned to Eye Solutions, mainly eye consultation appointments or eye procedures. You may have missed the appointment or cancelled the appointment. This amount can be used to book another consultation or procedure.
2. Where will I get the option for exchange or replacement of my order?
All you have to do is contact us by phone, email or whatsapp. You can send drop of your lenses or even courier them.
3. Will I be able to get a refund for my order before the product reaches Eye Solutions?
No, the refund can only be issued once we receive the order in our warehouse.
4. If I return the product at Eye Solutions, then when will I get a refund?
The refund request will be initiated once you handover the product at the store. Amount will get credited in 0-5 days
7. Can a customer change the refund method after initiating the return?
No. All refunds will be done by bank transfer after we get your bank details. Refunds will take 1-5 working days.
8. In case I have purchased two products under Buy One Get One Offer, then can I get a refund for one product?
No, you can only get a replacement. If you face any difficulty, please get in touch with us by writing to email@example.com
9. When will exchange order be dispatched?
The exchange order will be dispatched once the returned product reaches Lenskart and is approved by the team. The new order will take 3-7 working days to reach you.